Why Did My Blockchain Verification Get Rejected?
Verification failures on Blockchain.com1 can be frustrating, especially when you’re eager to unlock full access to services. This guide outlines the most common reasons for Bitcoin Verification Rejected across various verification types and what you can do to fix them.
Common Reasons for Verification Failure
Verification may fail due to the following:
- Expired or Damaged Documents: The system cannot verify outdated or physically damaged IDs.
- Mismatched Information: Your profile details (e.g., name or birthdate) don’t match your documents.
- Incorrect DOB: A missing or inaccurate date of birth leads to automatic rejection.
- Underage Applicants: Blockchain.com does not verify users under 18 years of age.
- Unsupported Region: Users from certain countries or states may not be eligible.
- Duplicate Account: An existing verified account under another email blocks new attempts.
Learn, How to Recover Your Bitcoin Wallet?
Common Reasons why Bitcoin Verification Rejected?
- A mismatch between the profile and ID document.
- Unclear or blurry photo of the ID.
- Expired ID.
- Unsupported ID type.
How to Fix It:
- Double-check that your name and birthdate match exactly.
- Ensure the photo is high-resolution and well-lit.
- Use a supported, government-issued ID.
Common Reasons:
- Submitted address doesn’t match the document.
- Document not accepted (e.g., handwritten notes, outdated bills).
- Blurry or cropped image.
How to Fix It:
- Use a recent utility bill or bank statement.
- Make sure the document clearly shows your name and address.
- Avoid scanning errors or lighting issues.
Common Reasons:
- Document type not supported.
- Details in the document differ from your application.
- Low-quality scan or expired file.
How to Fix It:
- Use up-to-date, clearly scanned documents.
- Match your application info exactly to what’s shown on the document.
Common Reasons:
- Facial scan or fingerprint does not match.
- Poor lighting or blurry camera input.
- Technical system error.
How to Fix It:
- Reattempt in a well-lit environment.
- Clean your camera lens or device.
- Stay still and follow instructions precisely.
Common Reasons:
- Information mismatch with submitted records.
- Unsupported financial document.
- Blurry or outdated file.
How to Fix It:
- Use a recent bank statement or financial report.
- Ensure legibility and match all your details accurately.
What to Do After Bitcoin Verification Rejection?
- Review the rejection message carefully.
- Double-check the quality and accuracy of your uploaded document.
- Make corrections and re-submit.
- If unsure, contact customer support (note: they may not share exact reasons for rejection).
How to Send Money Using Bitcoin ATM?
Reminder: Verification failure does not affect your ability to use Blockchain.com wallet to send, receive, and store cryptocurrency.
Key Takeaways
- Use clear, valid documents that match your profile details.
- Double-check for typos and blurry uploads.
- Rejections don’t lock your wallet; you can still send, receive, and hold crypto.
- Always verify your region and age before submitting.
- You can retry after fixing the issue or contact support for assistance.
FAQs
Yes, you can still send, receive, and store crypto with your wallet.
Your submission will be rejected. Submit a clear, valid document.
Yes, you can re-submit after correcting errors.
You might have verified an account under another email.
No. The system automatically rejects applications from unsupported regions.
No, you can retry the scan with better lighting or a clearer camera.
