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Dorchester Center, MA 02124
Your verification failure can stem from one of the below mentioned reasons or their combination:
Table of Contents
- Expired, Damaged or Invalid Documents: The verification assessment encounters three problems with uploaded documents: damage, expiration or invalidity for the verification check..
- Profile and Document Mismatch: The information you provided in your profile does not match what appears on your submitted document..
- Incorrect or Missing Date of Birth: The submitted information contains either incorrect dates of birth or those fields are empty..
- Underage Customer: Young individuals under 18 years of age typically fail to satisfy the verification requirements.
- Unsupported Country or State: The verification system does not currently extend its support to your country or state..
- Existing Verified Account: You might currently possess a verified Blockchain.com account that exists under another email account.
We lack permission to share either application specifics or rejection basis details. We provide our sincere apology for any disruptions resulting from this situation.
The submission will automatically be rejected when conflicting information fails to achieve reconciliation. The process of ID verification or the exchange access through this wallet will be blocked if you encounter this situation..
The verification process does not affect the wallet’s function to send, receive and store your cryptocurrency through your Blockchain.com DeFi Wallet.
FAQs
1. Why was my ID verification rejected?
Your ID verification might have been rejected for several reasons, including:
Mismatch of Information: The details you provided (such as name, date of birth, or nationality) do not match the information on your ID document.
Unsupported Document: The ID document you submitted ais not supported by the verification system.
Unclear Image: The image of your ID document is blurry or unclear, making it difficult to verify.
Expired Document: The ID document you submitted is expired or invalid.
2. Why was my address verification rejected?
Address verification can be rejected due to:
Incorrect Address: The address you provided does not match the address on your submitted document.
Unsupported Document: The document you submitted for address verification is not accepted (e.g., certain types of utility bills or bank statements).
Unclear Image: The image of your address document is not clear enough to read.
Expired Document: The document you submitted is outdated or expired.
3. Why was my document verification rejected?
Document verification might be rejected for reasons such as:
Incorrect Information: The information on your document does not match the details you provided in your application.
Unsupported Document: The document you submitted is not recognized or accepted by the verification system.
Unclear Image: The image of your document is blurry or unclear.
Expired Document: The document you submitted is expired or invalid.
4. Why was my biometric verification rejected?
Biometric verification can be rejected due to:
Mismatch of Biometric Data: The biometric data (such as fingerprints or facial recognition) does not match the data on file.
Poor Quality Data: The biometric data captured is of poor quality, making it difficult to verify.
Technical Issues: There may be technical issues with the biometric verification system.
5. Why was my financial verification rejected?
Financial verification might be rejected for reasons such as:
Incorrect Information: The financial information you provided does not match the details on your submitted documents.
Unsupported Document: The document you submitted for financial verification is not accepted (e.g., certain types of bank statements or financial records).
Unclear Image: The image of your financial document is not clear enough to read.
Expired Document: The document you submitted is outdated or expired.
